Frequently Asked Questions
Can I get next day delivery?
As a small start-up, we’re unfortunately unable to offer next day delivery. Please note, our standard UK delivery rate is a flat rate of £1.50 and FREE on orders over £20 with delivery typically within 3-5 working days.
We use the Royal Mail for all orders. Delivery time may vary over bank holiday and public holiday periods or as a result of Royal Mail Strikes. We try to keep customers informed via our social media and on our website when these periods occur, but please be aware that this may impact delivery time.
Will I be charged for customs, duty or import taxes?
For deliveries outside of the UK, you may be charged an import tax upon delivery of your order. This is not a charge made by Scorpia and we do not receive this money – import taxes are a separate charge collected by your country’s government. To understand what import tax and charges may be associated with your order, we strongly recommend that you contact your country’s customs office in advance of placing your order.
Do you ship to my country?
We ship worldwide.
All orders are sent out from the UK with Royal Mail. Delivery options and costs will be calculated at the checkout before you complete your order.
How long does shipping take?
Delivery of UK orders is typically within 3-5 working days and we aim to deliver all UK mainland orders within 7 days (this may be slightly longer over public holidays). For orders outside of the UK, delivery options (including estimated times and costs) will be calculated at the checkout before you complete your order.
Can I cancel or make changes to my order?
Once you place an order, we are quick to start the packing and shipping process, so we are unable to make changes or edits. If you realise you’ve made a mistake in your order, please email us email@example.com within 60 minutes of the order being placed and we will try to get the order cancelled or the address changed. Sadly we cannot make any promises.
How do I check the status of my order?
Once your order has been placed you will receive a confirmation email to the email address provided. If you have any questions about the status of your order, please email firstname.lastname@example.org and we will be happy to help!
Returns and Refunds
To make a return, please email email@example.com with your order details (order number, date of order, reason for return and original delivery address). We will then respond within 48 hours and advise on how to return your parcel. Once we receive your return, we will issue a refund within 7 days.
Where are your products made?
All products are designed in the UK, and manufactured by our fantastic manufacturer in Guangdong, China. Our supplier holds CE certification to ensure all products meet EU health and safety, and environmental requirements. In addition, our manufactuer is audited by the BSCI (Business Social Complaince Initiative) which monitors workplace standards across the global supply chain and ensures all workers are treated ethically and legally.
Can we collaborate?
We’re a start-up and would love to meet likeminded businesses and collaborate with individuals and companies who share our ethos. If that sounds like you, feel free to drop us an email at firstname.lastname@example.org.
Will you be extending your range at some point?
We’re a small company with big plans but we want to make sure we grow the right way…ethically and deliberately. We have some fantastic new patterns and products in the pipeline so follow us on social media and sign up to email here to hear about the latest new releases.
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